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FAQs
Do you ship internationally?
We do not currently ship internationally.
How quickly do you ship?
We strive to ship orders within 24 hours, except on product launch days. For product launch days, please allow 7-10 business days for shipping. Typically, USPS First Class shipping takes 5-7 days, while USPS Priority shipping takes 2-3 days. Please note that these timeframes are not guaranteed.
What if my package is being returned due to an incomplete address?
Please email us immediately- in most cases, we can arrange for immediate reshipment once the reshipment fees have been paid by the customer.
What if my tracking hasn't updated?
As per USPS guidelines, we must wait 45 days before filing a claim for a lost package. It's not unusual for tracking information to pause while your package is being processed. If you notice no movement on your order within these time frames, please email us so we can work on a resolution.
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What if my tracking says my package was delivered, but I never received it?
We cannot be held responsible for lost packages, as it is beyond our control. For more information about your package, please reach out to your local postal service. Often, packages are delivered to a neighbor or marked as delivered prematurely and will arrive a few days later.
Do you offer custom orders or wholesale?
Happy YES to both. This is subject to change at any time, depending on the accumulation of orders and/or production ability.
RETURNS/ CANCELLATION POLICY
Earring are final sale. Please be aware that while we strive to deliver high-quality earrings, minor imperfections may occur due to the handmade nature of polymer clay. We do not offer refunds or exchanges for these minor imperfections, but rest assured that we only send items that meet our quality standards. Additionally, once an order is processed, we are unable to cancel it.
Digital Image Consent
Our website and social media may at times request digital images (pictures) that contain our Known earrings that you have obtained through purchase, gift, or giveaway. If you provide a digital image via website, Instagram, email, etc., you are consenting to allow us to post on our Instagram, website, or promotional material.